A Network of Opportunity

ABOUT BRAND COLLECTIVE

Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, operating our omnichannel offer across 300+ stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands. We bring brands to life!

ROLE IN A NUTSHELL

As the Customer Service Officer – Wholesale, you will be responsible for supporting Brand Collective’s wholesale function by delivering exceptional service to wholesale customers across our brand portfolio. This role is responsible for managing orders, resolving queries, and ensuring a seamless end-to-end experience for wholesale partners, acting as the key liaison between internal departments and external customers.

WHAT YOU’LL BE DOING

• Provide exceptional service to wholesale customers via phone, email, and B2B portals.
• Manage order processing, stock allocations, and adjustments in wholesale systems (e.g., AP21).
• Collaborate with planning, sales, and warehouse teams to ensure timely and accurate order fulfilment.
• Track orders and shipments, proactively communicate delays or changes, and provide timely updates to customers.
• Process returns, credits, and claims efficiently while maintaining strong customer relationships.
• Resolve customer queries and complaints professionally and efficiently, escalating where required.
• Maintain customer account details and records in internal systems.
• Assist in the coordination of seasonal sell-in periods, including sample dispatches, order entry, and backorder management.
• Generate and interpret wholesale reports (e.g., sales orders, inventory availability, delivery status).
• Identify process improvements to enhance the wholesale customer experience

ABOUT YOU

The ideal candidate will come with..

• Experience in wholesale or B2B customer service (fashion/apparel/footwear preferred)
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Experience using ERP systems (e.g., AP21) and Microsoft Office (especially Excel)
• Organisation skills, able to manage competing priorities and tight deadlines
• Be proactive and solution-oriented with a strong sense of initiative
• Strong teamwork and ability to collaborate across departments
• Prior experience working with sales and distribution teams is advantageous

 JUST SOME PERKS WE OFFER

• Pet-friendly workspace – Yes, your furry friend can join you at work!
• Epic discounts – Up to 50% off top brands like Reebok, Superdry, and Clarks!
• Exclusive LK Group perks – Treat yourself to savings at Daniel’s Donuts, Hommey, Snooze & more!
• VIP access to sample sales – Get first dibs on incredible deals
• Leave when it matters – Paid parental leave, volunteer leave & purchased leave options.
• Novated leasing – Drive your dream car with ease.
• Loyalty rewards – We celebrate your milestones with generous service awards!
• Well-being matters – Free access to Mental Health Professionals through our Employee Assistance Program.
• And more…Because work should come with awesome perks!

READY TO MAKE AN IMPACT?

Join our team and play a pivotal role in ensuring a smooth and professional experience for wholesale partners by managing orders, resolving queries, and coordinating across teams to support Brand Collective’s growth and service excellence!

Please note: at this time, Brand Collective are not seeking recruitment agency support for this role, and will not be liable for any unsolicited candidate profiles or associated fees. We encourage applicants to apply directly to this posting if they would like to be considered for this opportunity. The advertising of this role may close earlier than the listed date, and we encourage applicants to apply early.