Discover your place at Brand Collective

ABOUT SHOES & SOX

Since 1987, Shoes & Sox has been Australia’s go-to destination for kids’ footwear, trusted by generations of families to expertly fit growing feet.

Our mission is simple: to help every baby, toddler and kid across Australia find shoes that fit their feet, and their adventures, personality and family, perfectly.

We’re passionate about great footwear, exceptional customer service and creating positive experiences for kids and their families.

THE ROLE IN A NUTSHELL

We’re looking for an enthusiastic and experienced Concession Store Manager to lead our Shoes & Sox concession at Myer Carindale, working 32 hours per week, Tuesday to Saturday.

This is a hands-on leadership role where you’ll take ownership of the day-to-day performance of the concession, inspire and develop your team, and deliver an exceptional customer experience to families visiting Myer Carindale.

If you love retail, thrive on achieving results, know how to lead a team and genuinely enjoy helping kids find their perfect pair of shoes, we’d love to hear from you!

WHAT YOU’LL BE DOING

As the Concession Store Manager, you’ll be the leader, coach and driving force behind your team. You’ll create an environment where your team feels supported and motivated, while ensuring customers receive the expert service Shoes & Sox is known for.

• Lead from the front – inspire, motivate and support your team to achieve sales and customer service goals
• Drive performance – monitor KPIs, sales results and key performance measures, identifying opportunities to maximise results
• Coach and develop your team – provide ongoing feedback, training and support to help each team member reach their potential
• Create exceptional customer experiences – deliver warm, knowledgeable and personalised service to kids and their families
• Own the concession presentation – maintain high visual standards, ensuring the space is clean, inviting and aligned with Shoes & Sox and Myer expectations
• Manage stock effectively – maintain strong stock control, minimise shrinkage and ensure product is available when customers need it
• Build strong relationships – work collaboratively with the Myer team and other key stakeholders to support the success of the concession
• Keep things running smoothly – manage day-to-day operations, rostering, team priorities and challenges with confidence
• Champion a positive culture – create a safe, inclusive and supportive environment where your team enjoys coming to work

ABOUT YOU

You’re an experienced retail leader who knows that great results come from great people and great customer experiences.

You’ll ideally bring:

• Proven experience in retail leadership or store/concession management
• A genuine passion for customer service and creating memorable shopping experiences
• Experience coaching, training and developing a team
• Strong commercial awareness and confidence working with sales targets and KPIs
• Excellent organisation skills and the ability to prioritise in a fast-paced retail environment
• A calm, solutions-focused approach when things get busy or unexpected challenges arise
• Confidence communicating with customers, team members and key stakeholders
• A positive, energetic and hands-on leadership style
• A genuine love of working with children and families
• A willingness to learn, grow and continuously look for ways to improve

WHY YOU’LL LOVE WORKING WITH US

At Shoes & Sox and Brand Collective, we believe work should be rewarding, supportive and fun.

You’ll enjoy:

• 32 hours per week, Tuesday–Saturday, giving you a consistent working pattern
• Generous employee discounts – including up to 50% off selected brands such as Review, Superdry, Black Pepper and Elka Collective
• Training and development opportunities – we’re invested in helping our people grow their careers
• A positive and encouraging culture where every team member is valued, supported and empowered to do their best
• Monthly bonus opportunities based on KPI achievement, plus regular competitions and giveaways
• Employee Assistance Program with free access to mental health professionals when you or your family need extra support

READY TO MAKE AN IMPACT?

This is more than just a retail management role.

It’s an opportunity to lead a passionate team, drive the success of our Shoes & Sox concession at Myer Carindale, and make a genuine difference to kids and families every day.

If you’re an energetic retail leader who loves people, thrives on achieving results and wants to be part of a fun and supportive team, we’d love to hear from you.

ABOUT BRAND COLLECTIVE

Brand Collective is one of Australia’s leading apparel, footwear and sports groups, operating an omnichannel business across 300+ stores, more than 3,000 team members, a comprehensive online business and an extensive wholesale network.

Our portfolio spans iconic heritage brands through to contemporary fashion, street culture, considered craftsmanship, private labels and international luxury brands. We bring brands to life.

At Brand Collective, our customers come from all walks of life — and so do we. We value diversity and inclusion in all forms and hire based on capability and performance.

If you feel your skills and experience align with this opportunity and our culture, we encourage you to apply today and bring brands to life with us.

Please note: at this time, Brand Collective is not seeking recruitment agency support for this role and will not be liable for any unsolicited candidate profiles or associated fees. We encourage applicants to apply directly to this posting if they would like to be considered for this opportunity.

The advertising of this role may close earlier than the listed closing date, so we encourage interested applicants to apply early.